Terms & Conditions of Sale
1. About The Quiet Paris Guide
The Quiet Paris Guide is the trading name of Leopoldine Lejeune, individual entrepreneur, registered in France.
Business address:
38 rue des Mathurins
75008 Paris
France
SIREN: 881 449 649
Email: hello@thequietparisguide.com
These Terms & Conditions of Sale apply to bookings made directly with The Quiet Paris Guide through its website, or another direct booking channel.
Bookings made through Airbnb, Viator or another third-party platform are also subject to that platform’s own booking, payment and cancellation terms. Where applicable, the platform’s terms may take precedence over these Terms & Conditions.
2. Our experiences
The Quiet Paris Guide offers small-group and private walking experiences in Paris, including neighbourhood, food and cultural experiences.
Each experience page will specify:
the name of the experience;
the date and starting time;
the approximate duration;
the meeting point;
the language;
the group size;
the price;
what is included;
what is not included;
relevant dietary and accessibility information.
The exact route, stops, partner establishments, and products may change because of availability, seasonality, operational requirements, or safety considerations.
Private experiences may be adapted, subject to availability, to the guest’s preferred pace, areas of interest and dietary requirements. Any specific request should be communicated at the time of booking.
3. What is included
The inclusions will be stated clearly on the relevant experience page before payment.
Where tastings are included in the experience, they are included in the advertised price, and there are no hidden costs for the stated inclusions.
Additional purchases made by guests during the experience are not included unless expressly stated on the relevant experience page.
4. Booking and confirmation
A booking is confirmed once:
the requested date and availability have been accepted;
the customer has provided the required booking information;
full payment has been successfully received;
the customer has accepted these Terms & Conditions.
A booking confirmation will be sent by email.
Customers are responsible for checking that the date, time, number of participants, meeting point and contact details are correct.
The meeting point and final practical information will be included in the booking confirmation.
5. Prices and payment
Prices are displayed in euros unless otherwise stated.
The total price shown at the time of booking includes the elements described on the relevant experience page. Any applicable taxes or fees will be displayed before payment.
Payment must be made in full at the time of booking unless otherwise agreed in writing.
Payments may be processed by a third-party payment provider. The Quiet Paris Guide does not have access to the customer’s full card details.
For direct bookings, the payment receipt and booking confirmation will be sent to the email address provided by the customer.
6. Customer cancellations
Cancellations made at least 72 hours before the scheduled start time are eligible for a full refund.
Cancellations made less than 72 hours before the scheduled start time are non-refundable.
Requests to change the date are not guaranteed and are subject to availability. A change of date may be offered at The Quiet Paris Guide’s discretion, but it does not create a general right to reschedule.
No-shows and participants arriving too late to join the experience are non-refundable.
Any cancellation request must be sent by email to:
Different cancellation rules may apply to bookings made through Airbnb, Viator or another third-party platform. The cancellation policy displayed on the relevant platform at the time of booking will apply to those reservations.
7. Right of withdrawal
The statutory 14-day right of withdrawal does not apply to bookings for leisure activities provided on a specific date or during a specific period, including scheduled walking, food and cultural experiences.
This exclusion is based on Article L221-28, 12° of the French Consumer Code.
8. Weather and safety
Experiences generally operate rain or shine. Guests should check the forecast and wear suitable clothing and footwear. The route may be adapted when necessary.
The Quiet Paris Guide may cancel, postpone or modify an experience if severe weather or other conditions make the walking route unsafe.
This may include:
official severe weather warnings;
dangerous winds;
lightning;
flooding;
unsafe walking conditions;
closure or unavailability of a partner establishment.
In the event of extreme weather conditions that may compromise safety, The Quiet Paris Guide may reschedule the experience at no additional cost.
If The Quiet Paris Guide cancels an experience for safety reasons, the customer may choose between:
a full refund;
one alternative date, subject to availability.
Ordinary rain or cold weather does not automatically entitle a customer to a refund or a change of date.
9. Food allergies and dietary requirements
Customers must provide accurate information about food allergies, intolerances and dietary restrictions at the time of booking.
Vegetarian options and most dietary restrictions may be accommodated with advance notice. Guests must provide all relevant information when booking so that the experience can be adapted where reasonably possible.
We will make reasonable efforts to communicate this information to participating establishments.
However, The Quiet Paris Guide cannot guarantee the complete absence of allergens or cross-contamination in partner establishments.
Customers remain responsible for deciding whether the experience is suitable for their individual dietary or medical needs.
10. Alcohol
Some experiences may include or take place at establishments serving alcohol.
Customers are responsible for complying with applicable age requirements and for consuming alcohol responsibly.
The Quiet Paris Guide reserves the right to refuse participation to anyone who appears intoxicated or whose behaviour creates a safety concern.
11. Health, mobility, and participation
Customers must inform The Quiet Paris Guide of any relevant health, mobility or accessibility requirements before booking.
Participants are responsible for ensuring that they are physically able to take part in a walking experience of the stated duration.
The Quiet Paris Guide may refuse participation where this is reasonably necessary for the safety of the participant, the guide, partners or other guests.
Participants are encouraged to wear comfortable walking shoes and clothing suitable for the season.
12. Meeting point and punctuality
Customers must arrive at the meeting point stated in the booking confirmation, preferably at least 10 minutes before the scheduled start time.
The guide may not be able to wait for late participants.
Failure to arrive on time may be treated as a no-show and may not be refundable.
Customers are responsible for checking the meeting point and allowing sufficient time for travel.
13. Photography and filming
Photography for personal use is welcome, provided that guests respect the privacy of other participants, partners and members of the public.
Continuous recording of the experience is not permitted without prior written consent, as the experience includes original stories, explanations and materials created by The Quiet Paris Guide.
14. Intellectual property
The routes, stories, explanations, written materials, photographs and original content created or shared by The Quiet Paris Guide remain the intellectual property of The Quiet Paris Guide.
They may not be copied, reproduced, recorded, distributed or commercially reused without prior written permission.
15. Liability
The Quiet Paris Guide will provide the experience with reasonable care and skill.
Participants take part in the experience at their own responsibility and are encouraged to take reasonable care of themselves and their personal belongings.
The Quiet Paris Guide is not responsible for:
delays or disruptions caused by transport providers;
closures or changes imposed by partner establishments;
loss or theft of personal belongings;
inaccurate information provided by the customer;
consequences arising from undisclosed allergies or health conditions;
circumstances beyond our reasonable control.
Nothing in these Terms limits or excludes liability where such limitation is prohibited by law.
16. Cancellation or changes by The Quiet Paris Guide
The Quiet Paris Guide may cancel or substantially modify an experience because of:
severe weather;
partner closure or unavailability;
transport disruption;
safety concerns;
illness;
circumstances beyond our reasonable control.
If we cancel an experience, the customer may choose between:
a full refund;
a transfer to another available date;
another reasonable alternative agreed with the customer.
No additional compensation will be due where the cancellation results from circumstances beyond our reasonable control.
17. Complaints
Customers should contact The Quiet Paris Guide as soon as possible if they experience a problem during the experience.
Complaints should be sent in writing to:
We will review the complaint and respond within a reasonable period.
18. Consumer mediation
The Quiet Paris Guide will appoint a consumer mediator in accordance with French consumer law.
After first submitting a written complaint to The Quiet Paris Guide, consumers may refer the matter to the appointed mediator if they have not received a satisfactory response within the applicable period.
19. Personal data and cookies
Personal data is processed in accordance with our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
20. Insurance
The Quiet Paris Guide maintains professional liability insurance appropriate to the activities offered, including walking experiences and group activities. Further information may be provided upon request.
21. Applicable law
These Terms & Conditions are governed by French law.
Where the customer is a consumer, mandatory consumer protection rules applicable in the customer’s country of residence remain unaffected.
22. Contact
For any question concerning a booking or these Terms & Conditions:
The Quiet Paris Guide
Leopoldine Lejeune, individual entrepreneur
38 rue des Mathurins
75008 Paris
France
Email: hello@thequietparisguide.com